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Shipping & Returns

Please feel free to contact us via any of the following means:

Call us at: +65 8403 974089
Vista Printhead
250 Lower Kent Ridge Road
Singapore 119078
Email: info@vistaprinthead


Refund Policy

 Refund Policy for Defective Product:

 Return of the defective product is required. Customer must receive a Returned Material Authorization (RMA) from Vista Printhead in order to return the defective product. Call +65 8403 974089 to receive this RMA. Vista Printhead will pay the cost of shipping. If the product is found to not be defective, customer gives Vista Printhead the authority to charge the Customer’s credit card for the entire cost to replace the product.

  Customer may choose:

 1. Return the defective product to Vista Printhead. Vista Printhead will replace the defective product with a like kind product upon receipt of the defective product.

2. Request an exchange product before Vista Printhead receives the defective product. Vista Printhead will send a replacement product to the Customer. If Vista Printhead does not receive the defective product within 10 days of sending replacement product, Customer gives Vista Printhead the authority to charge Customer’s credit card for the entire cost of the replacement product.

3. Customer may elect to receive store credit from Vista Printhead. Upon receipt of the defective product, Vista Printhead will issue store credit to the customer

4. Customer may elect to receive credit card refund. Upon receipt of the defective product, Vista Printhead will issue a credit card refund to the same card the product was originally charged

 Refund Policy for Incorrect or Returned Orders

 Incorrect or returned orders are accepted for return by Vista Printhead subject to 20% restocking fee. The customer pays for shipping. Custom Orders are not eligible for a refund or a return. The customer may choose:

1. Return incorrect product to Vista Printhead. Vista Printhead will provide you with a Store Credit equal to purchase amount minus restocking fee

2. Request a Credit Card Refund. VistaPrinthead will refund the purchase on the original credit card used, minus the cost of shipping and restock fee